Recently, I had to capture screen clips and decided to utilise Techsmith’s Snagit, which worked wonderfully in the past…

However, try as I might, it now hung on my PC whenever I stopped the capture (and it tried to save the clip), showing me a spinner that sat there forever (till its process was killed).

Scrounging around the ‘net provided little clue, but seemed that quite a few people had run up against it also. Then, after weeks of on-and-off searching, I finally ran across this little answer hidden in the corner of the ‘net…

Check the simple fix (if you had not already clicked through the linked solution from above)…

Specifically for me, the issue was that Snagit somehow could not work with the hardware decoder (possibly a GPU-driver update introduced bug/issue)… Switching to software-based encoding fixed the issue for me.

Edit (or create) the following Windows registry DWORD key, changing (or setting) its value to “0“:

• HKEY_CURRENT_USER\Software\TechSmith\Features\snagit\AllowHwVideoEncoding

Done!

<rant>

Funny how Techsmith themselves do not even point out this “simple fix” themselves (it did not list this “hung post-capture” issue under the “Problem” section as of time of writing).

</rant>